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The PatientBond patient engagement platform leverages healthcare consumer psychographic segmentation and machine learning to target interactions based on personal motivations and channel preferences that drive patient behaviors, delivering truly personalized, multi-channel engagement.

A PatientBond Case Study

Boosting Patient Loyalty & Improving Online Reviews at Urgent Care Centers

“PatientBond has helped our operations/processes on many parts of our business, and overall has been one of the best tools implemented and we saw immediate improvement. PatientBond is priced reasonably and we’ve seen our monthly cost re-captured not just in labor savings, but in building a loyal patient base that is more engaged.”

Midwest Express Urgent Care Clinic offers family care, injury and extensive care and a variety of other services at six suburban locations in Illinois and Indiana. The clinic enlisted PatientBond to help them drive desired patient behavior changes.PatientBond customizes communications to patients’ motivations and channel preferences using a proprietary psychographic segmentation patient communication system.

Download this two-page case study to learn how Midwest Express:

  • Grew patient loyalty/retention by 40%

  • Improved social media ratings from an average score of 4 to 4.7 stars

  • Increased appointment show rates by 43%

  • Saved approximately $75,000 per year in annual operating expenses

Fill out the form to download a copy of the case study today.