Two-Way Messaging to Strengthen the Patient Journey

“PatientBond's two-way text platform has increased the communication volume between our team and patient inquiries. We went from a single-user platform to a multi-user version allowing for faster response time and ability for users to multi-task.”

- Sophia Dones, Medical Office Professional

As the COVID-19 pandemic continues to accelerate an already rapidly-evolving healthcare marketplace, and urgent care in particular, healthcare executives seek to find ways to simplify processes and meet the needs of their patient population. Solutions that free medical staff from administrative burden allow these critical resources more time to dedicate to those most affected.

As the challenges of the pandemic added pressure on Marque’s ability to provide timely care and meet their vision, leaders engaged PatientBond to enhance their digital patient journey, which would help them rise to the current challenge and meet the needs of their patients with optimal efficiency.