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The PatientBond patient engagement platform leverages healthcare consumer psychographic segmentation and machine learning to target interactions based on personal motivations and channel preferences that drive patient behaviors, delivering truly personalized, multi-channel engagement.

A PatientBond Case Study

Building Patient Loyalty and Increasing Payment Collections for a Network of Urgent Care Centers

The Urgent Care Challenge

Urgent care centers — walk-in medical clinics that treat minor conditions, address injuries and conduct imaging and blood tests — have seen significant growth in recent years. The approximately 9,300 centers in the U.S., up from 8,000 in 2008, account for 160 million visits annually and generated $16 billion in 2015. The industry is expected to grow 5.8 percent annually through 2018.

To differentiate its network from other urgent care centers and options in the marketplace, Chicago-based Immediate MD Urgent Care Centers wanted to develop a brand that was focused on high quality of care around episodic events to drive repeat visits in the future, and to deliver this care in a premier customer service environment.

Immediate MD implemented the PatientBond platform to create a new appointment follow-up process to replace its phone-based system, which was labor intensive, inefficient and inconsistent.

Download our case study to learn how Immediate MD used PatientBond to:

  • See 55-60 percent response rates among patients to the follow-up questions, triple the rate the nurses were able to achieve connecting with patients live by phone

  • Save more than $3,000 per month in nurse time alone (factoring out PatientBond costs)

  • Achieve 4.7 on a scale of 5 for the general satisfaction questions and a Net Promoter Score of 80 percent

  • Send out payment reminders to attain significant increases in payment collections

Fill out the form to download a copy of the case study today.