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A PatientBond Case Study

The Effectiveness of Personalized Electronic Patient Management Messaging Following Lumbar Spinal Fusion

The goal of this study was to apply psychographic segmentation to patients undergoing lumbar spine surgery and utilize a series of electronic, customized, automated messages designed to:

  • Better prepare patients preoperatively and postoperatively

  • Monitor progress

  • Proactively detect any recovery issues

  • Limit 30-day readmission

  • Enhance patient satisfaction

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