In Part 3 of this 3-part series, Dr. Troy Dinkel of Total Access Urgent Care (TAUC) shares the challenge of following up with every patient after a visit, especially during the busy flu season when staff members are going home 2-3 hours late due to high patient traffic. PatientBond automated this follow-up, allowing TAUC to catch up on calls that had fallen behind and efficiently reach all other patents after their visit. Moreover, patients with questions are directed to senior staff members for immediate response, driving high satisfaction and loyalty.
