In Part 2 of this 3-part series, Dr. Troy Dinkel of Total Access Urgent Care (TAUC) focuses on patient satisfaction and the improvement of processes to meet the needs of TAUC patients. TAUC wanted a way to manage the feedback from 300,000 patients and facilitate excellent Word of Mouth referrals. PatientBond automated patient surveys and developed a dashboard for TAUC to monitor the performance of each of its 19 sites, garnering great patient reviews reflecting TAUC’s excellent service.