PatientBond Patient Engagement PLATFORM
Health

Healthcare consumer psychographics motivate behavior activation
The PatientBond Health Module delivers:

Condition Specific Messaging
Automatically trigger personalized communications to patients upon discharge using ICD9 codes. Includes condition specific care information, collects patient reported outcomes (PRO) for each condition type and automatically alerts staff/redirects patients to make follow up appointments, if appropriate, based on PRO data.

Care Gaps and Screenings
Segmented, multi-wave outreach to patients encouraging them to make appointments for any gaps related to both preventative care or chronic condition management. Examples include: mammography; colorectal cancer screenings; cervical cancer screenings; influenza and pneumonia vaccinations; A1C screenings; blood pressure checks; annual wellness visits and other services to ensure improvement in HEDIS quality measure scores or Star Ratings.

Readmission Reduction
Trigger multiple waves of segmented patient communications over 30, 90, 120+ days post-discharge to share the most relevant and timely information on their condition and care. Monitor patient response and recovery on an intuitive dashboard and trigger tasks for care team to follow-up in case a patient is at risk for readmission.

Lab and Rx Notifications
Keep patients informed about the status of labs and prescriptions while significantly reducing the call/outreach burden on staff. Securely share lab results and relevant education or alert patients and clinical staff to set up a consult to review abnormal lab results. Allow patients to request prescription refills through texts or emails and check whether patients have picked up their medications and are taking them as prescribed.

Specialty Medication Adherence
Onboard patients to new prescription starts by coordinating insurance authorization, shipment deliveries and education on how to take the initial dose. Follow up to check on side effects, collect patient reported outcomes (PRO) and provide relevant and timely information to promote medication adherence. Alert staff on adverse events or PRO responses requiring need for intervention. Check on prescription refills and enable pharmacy staff to initiate 2-way secure messaging with patients. Collect patient surveys and improve patient satisfaction scores.

Segmented Health Coaching
Have health coaches trained on how to engage patients differently based on their psychographic segment profile. Enable health coaches to easily access segment codebooks and interaction guides through an online portal. Capture and track visit notes and send automated segmented appointment reminders and no-show messages, as appropriate.

Secure Video and Messaging Consults
Conduct secure video visits with your patients over a branded app or web browser. Allow patients or staff to schedule video appointments or initiate immediate consults using a robust queuing framework. Easily route incoming video appointments based on rules and patient attributes to the most appropriate provider. Also allow patients and staff to initiate asynchronous secure messaging consults. Transfer video or messaging consults between providers. Conference in multiple parties during secure video consults.
Learn more about PatientBond Patient Engagement Platform for Health


Hospital Readmissions Reduction
PatientBond’s automated post-discharge communications provide the right information to the right patients with the right messaging and channels to significantly reduce the likelihood of hospital readmission.
- 80-90% reduction in 30-day hospital readmissions for COPD and CHF
- 75% reduction in nurse FTEs dedicated to patient follow-up during 30-day process
- >30:1 Return on Investment
-
Read the blog: What Will Hospital Readmissions Look Like in 2021?
-
Read the whitepaper: Breakthroughs in Patient Engagement and Behavior Change


Closing Gaps in Care
PatientBond can motivate patients to get the necessary screenings and tests that detect issues requiring medical attention.
- 500% improvement in response rates for breast and cervical cancer screening
- 10X increase in Wellness Portal/Account Setup
- 4-8X increase in patient response rate to diabetes screenings and mammograms
- 57% increase in member response rates to colon cancer screening
-
Read the case study: How Psychographic Segmentation & Digital Engagement Improve Health Outcomes
-
Read the whitepaper: The Current State of Healthcare Consumer Technology: Shaping the Patient Experience


Chronic Care Management
PatientBond’s psychographic segmentation model can be applied to verbal, written and digital communications to enhance patient outcomes.
- 90% increase in mean personal health goals achieved among diabetic patients
- 25% increase in treatment completion involving multiple provider visits
- 39% improvement in health risks eliminated
-
Read the blog: McKinsey & Company: Psychographic Segmentation and Multi-Channel Automation in Care Management
-
Read the Advisory Board case study: How TriHealth Used Member Segmentation to Customize Outreach
