Health

Automatically trigger personalized communications to patients upon discharge using ICD9 codes. Includes condition specific care information, collects patient reported outcomes (PRO) for each condition type and automatically alerts staff/redirects patients to make follow up appointments, if appropriate, based on PRO data.

Segmented, multi-wave outreach to patients encouraging them to make appointments for any gaps related to both preventative care or chronic condition management. Examples include: mammography; colorectal cancer screenings; cervical cancer screenings; influenza and pneumonia vaccinations; A1C screenings; blood pressure checks; annual wellness visits and other services to ensure improvement in HEDIS quality measure scores or Star Ratings.

Trigger multiple waves of segmented patient communications over 30, 90, 120+ days post-discharge to share the most relevant and timely information on their condition and care. Monitor patient response and recovery on an intuitive dashboard and trigger tasks for care team to follow-up in case a patient is at risk for readmission.

Keep patients informed about the status of labs and prescriptions while significantly reducing the call/outreach burden on staff. Securely share lab results and relevant education or alert patients and clinical staff to set up a consult to review abnormal lab results. Allow patients to request prescription refills through texts or emails and check whether patients have picked up their medications and are taking them as prescribed.

Onboard patients to new prescription starts by coordinating insurance authorization, shipment deliveries and education on how to take the initial dose. Follow up to check on side effects, collect patient reported outcomes (PRO) and provide relevant and timely information to promote medication adherence. Alert staff on adverse events or PRO responses requiring need for intervention. Check on prescription refills and enable pharmacy staff to initiate 2-way secure messaging with patients. Collect patient surveys and improve patient satisfaction scores.

Have health coaches trained on how to engage patients differently based on their psychographic segment profile. Enable health coaches to easily access segment codebooks and interaction guides through an online portal. Capture and track visit notes and send automated segmented appointment reminders and no-show messages, as appropriate.

Conduct secure video visits with your patients over a branded app or web browser. Allow patients or staff to schedule video appointments or initiate immediate consults using a robust queuing framework. Easily route incoming video appointments based on rules and patient attributes to the most appropriate provider. Also allow patients and staff to initiate asynchronous secure messaging consults. Transfer video or messaging consults between providers. Conference in multiple parties during secure video consults.