PatientBond Member Engagement Platform
Health Plans
Medicare Advantage, Managed Medicaid and Commercial Insurers
PatientBond’s member engagement platform, psychographic model and healthcare consumer insights motivate and activate positive member behaviors, helping health plans attract and retain members, enhance the member experience, and close care gaps to improve clinical outcomes.
Clinical Outcomes
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Care Gap Closures
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Medicare & Medicaid Preventive Care and Screenings
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EPSDT
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Medication Adherence
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Emergency Department Redirection
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Hospital Readmission Reduction
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Appointment Reminders
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Population Health Programs
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Chronic Condition Management
Member Acquisition, Retention & Experience
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Open enrollment messaging
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Age-in marketing
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Redetermination
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Improve CAHPS Satisfaction Ratings
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Medicare & Medicaid Plan Experience
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Commercial Plan Experience
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Call Center Effectiveness
Member Acquisition & Loyalty – Open Enrollment
Increase member acquisition and loyalty by improving marketing and member communications using psychographic insights and engagement strategies
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Read the case study: Growing Medicare Advantage Membership Using Psychographic Segmentation.
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Leverage proprietary healthcare consumer research: The Insights AcceleratorTM is an easy-to-use, online interface to access extensive market research on insurance shopper and member journeys.

Increase Member Actions and Engagement
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22% reduction in missed appointments among medicaid, Hispanic, and rural communities
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17X increase in health portal registrations; 57.8% of members who responded also completed their Health Risk Assessments
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Read the case study: How Psychographic Segmentation & Digital Engagement Improve Health Outcomes

Improve Adherence to Health Protocols
28% reduction in health risk, $671K savings for just one employer client and 5-to-1 ROI.
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See the ROI: Medicaid Quality Measures ROI Calculator
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Advisory Board Case Study: How TriHealth Used Member Segmentation to Customize Outreach
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Download the white papers:
Reducing Hospital Readmissions and Promoting Prevention of Cardiovascular Events
How Social Determinants of Health can be used for more accurate risk stratification in Population Health Management
