We’re Hiring!

Job Description

Support PatientBond customers as they transition from sales prospects to active users of PatientBond products. As a PatientBond Client Success Manager, you’ll be focused on retention, expansion, and constantly building rapport with current PatientBond customers.

What You Will Do:

• Strategically collaborate with sales and implementation teams in order to onboard and maintain new customers.
• Quarterly Business Reviews
• Case Studies
• Commission goals for expansions
• Be your client’s best friend so they will give you every opportunity to continue to provide world-class service before ever thinking about leaving PatientBond.

What You Will Bring: 

• Experience needed in Clinical and Healthcare IT or worked with hospitals.
• Basic computer knowledge and skill set.
• Be able to effectively communicate through the follow platforms Email, Excel, Word, various tracking software applications including but not limited to GitLab, Mattermost, Airtable, and client success software (some of these you will be trained in).
• It is expected that you will perform QBR’s and Case studies every quarter for each of your clients.
• Be a team player to the sales and implementation team in order to effectively help progress and grow the PatientBond family.

What You Will Experience: 

• You will be provided the necessary equipment to properly collaborate with PatientBond teams.
• Attend weekly and monthly meetings with the team and your supervisor in order to keep goals and vision in your sights consistently.
• Once you acquire the list of your clients and are introduced to them, you will be their main point of contact and facilitate the process of problems being solved between you and the implementation team, new contracts being negotiated with you and the sales team etc.

Education: 

• Bachelor's degree required

Travel: 

• Up to 25% of your time may include travel for customer visits, meetings, or other work-related events

Benefits:

• Healthcare coverage
• Retirement plan
• Paid time off

Location: 

• Salt Lake City, UT or Chicago, Illinois area preferred

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information:

Job Description

We urgently need someone to help us streamline our cloud operations. We serve a highly regulated healthcare market - we need highly secure, scalable, reliable, and available cloud infrastructure to meet compliance and other regulatory requirements. 

What You Will Do:

• Analyze enterprise business strategies to determine business, process, information, technology and solutions capabilities required to achieve such strategies

• Own cloud hosting and automating our infrastructure as well as improving of our deployment pipelines and services

• Own cloud infrastructure, capacity planning, auto-provisioning and security

• Work directly with stakeholders across the organization by leading and being accountable for the design and delivery of advanced cloud and DevOps solutions

• Define, update and document technical Procedures related to software development best practices

• Work closely with engineering and product leadership to set goals and landmarks to achieve goals

What You Will Bring:

• 5+ years of software engineering and DevOps experience

• Strong experience with AWS Cloud technology- AWS

• Design and deploy dynamically scalable, highly available, fault-tolerant, and reliable applications on AWS

• Select appropriate AWS services to design and deploy an application based on given requirements

• AWS resource security best practices (EC2, RDS, ELB).

• Experience with CI/CD tools such as Jenkins, CircleCI, GitLab CI, AWS CodePipeline, Azure Pipelines

• Kubernetes, Docker or other container experience

• Knowledge of system design at an Enterprise level.

• Proven experience in designing, deploying, and managing public cloud systems

• Experience designing and implementing end-to-end Continuous Delivery pipelines

• Solutions Architect certification on AWS platform preferred

• Familiar with Linux

• AWS Professional level Certification and/or Specialty level Certification

What You Will Experience:

• Ability to sit, talk and hear consistently

• Ability to stand, walk, and use hands to handle or reach occasionally

• Ability to lift up to 25 pounds occasionally

Education:

• Bachelors or equivalent experience preferred, but not required

Travel:

• Minimal traveling

Benefits:

• Healthcare coverage

• Retirement plan

• Paid time off

Location: 

• Salt Lake City, UT or Chicago, IL area preferred

About PatientBond

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information:

Job Description

The Customer Enablement Team works directly with the Customer Success Team to ensure the high-quality delivery of the cloud-based application. This is an entry-level position. This person is responsible for creating workflows, configuring, optimizing, and testing the application to help deliver innovative solutions to customers. Moreover, this person will also be responsible for validating ongoing capabilities added to the application.

What You Will Do:

• Analyze Implementation documents to fully comprehend the client’s project requirements

• Create, update, and configure workflows, page flows, brands, templates, users, roles, and dashboard reports for the clients

• Take ownership of the projects, meet deadlines, and assist with every stage of the project from the inception to the go-live phase

• Work closely with the Customer Success Team to help evaluate clients’ needs

• Provide technical support to customers before and after the go-live phase and answer any product related questions

• Attend daily and weekly meetings to provide updates on Gitlab issues on configuration and testing

• Communicate with on-site and offshore team members to discuss and resolve any configuration and testing issues

• Established and maintain strong working relationships with cross-functional team members

• Provide daily status in daily scrum

• Test and report defects found in the web-based application

• Communicate directly with the management and development team to address any low and high priority bugs or any other issues in the application

• Track and log bugs in Gitlab and work closely with the development team to resolve them in a timely manner

• Provide ongoing validation of new capabilities added using the Agile development methodology

• Regression testing to ensure previous capabilities are not impacted by new features/functionality

• Identify, configure and re-test production issues for live customers

What You Will Bring: 

• Ability to troubleshoot and identify configuration and code level defects

• Experience with project management tools such as Gitlab to log and track defects, track, and update client projects, and communicate with on-site and offshore team members

• Experience with Microsoft Excel, Word, and Outlook

• Experience with screen capturing tools such as Snagit and Snipping Tool

• Attention to detail.

• Ability and handle and launch multiple projects at a time.

• Ability to juggle between different tasks.

• Ability to prioritize projects and different tasks.

• Ability to think and act like a business user who would be accessing the application.

• Ability to work in a fast-paced and rapidly changing environment.

• Desire to learn a broad set of technologies related to cloud-based applications.

• Great team player

Nice to Have 

• Experience creating and testing workflows.

• Experience working with offshore teams to resolve client issues.

• Experience with Zendesk Issue Tracking and Ticketing System

• Experience working with Airtable.

Education: 

• Bachelors or equivalent experience preferred

Key Skills: 

• Workflow Configuration

• Git

• GitLab

• UI Testing

• Quality Assurance

• Bug Tracking

• Issue Reporting

• Microsoft Office Suite

Benefits:

• Healthcare coverage

• Retirement plan

• Paid time off

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information:

Job Description

PatientBond is recruiting Senior UI Architect to join our fast-growing team. These developers will have the unique opportunity to shape and create user-friendly, innovative and beautiful web apps.

As a Senior UI Architect, you will be responsible for designing and implementing complex product requirements that are highly usable, scalable, extensible, and maintainable. You will be working in a highly agile environment, with product owners, UI/UX designers and customers, as well as with our leadership team, using iterative and test-driven design methods.

This role will need to have experience developing enterprise front-end JavaScript web applications with an emphasis on security. You must have knowledge of javascript frameworks such as Angular. We are especially looking for someone who enjoys sharing knowledge with teammates, asking for help when they need it, and at the end of the day, thrives on writing great code.

What You Will Do:

• Design, develop, implement and support highly complex web applications using the latest technologies and tools including Angular, HTML5, CSS3 and associated technologies

• Solve technical problems around web application system design, performance, scalability and system/product stability

• Write high-quality code using proper coding standards

• Demonstrate ability to successfully work in a small, innovative and creative team

• Record and track changes regularly throughout the development lifecycle using source control

• Share your knowledge about new technologies with the team and facilitating the implementation of such technologies across projects

• Understand user experience (UX)

• Participate in Design and Code Reviews

What You Will Bring: 

• Experience building Enterprise level applications

• 5+ years of experience using JavaScript MVVM frameworks and methodology (Angular 1, Angular 2+)

• 5+ years of experience working with HTML5, JavaScript, CSS3 in large scale projects

• 5+ years of experience working with data-driven applications

• Experience on Front end-focused development of UI/UX development

• Experience building web applications with focus on security

• Ability to work under pressure and with short timelines

• Bonus Skills:

• Experience with NodeJS development

• Experience with git source control

What You Will Experience: 

• Ability to sit, talk and hear consistently

• Ability to stand, walk, and use hands to handle or reach occasionally

• Ability to lift up to 25 pounds occasionally

Education: 

• Bachelors or equivalent experience preferred 

Travel: 

• Up to 25% of your time may include travel for customer visits, meetings or other work-related events

Benefits:

• Healthcare coverage

• Retirement plan

• Paid time off

Location: 

• Salt Lake City, UT or Chicago, Il area preferred

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information:

Job Description

We're looking for a passionate, motivated, and collaborative Senior UX Designer to help lead the future vision of the PatientBond. Collaborate, ideate, laugh, learn and problem-solve with our team of product, engineering, and UX partners. Help drive concept development, information architecture, interaction design, prototyping, visual design, and research. Our team places support, growth, teamwork and trust at the forefront.

What You Will Do:

• Collaboration with product managers, developers and designers

• Incorporate data, research and market analysis to inform decisions

• Communicate ideas and concepts designs to key stakeholders

• Solve complex flows and interactions through diagrams and wireframes

• Build prototypes to validate designs for desktop and mobile

• Systems thinker through application of existing design system

• Understand use cases for recommending new design system patterns

• Conduct research through user interviews, usability studies, surveys

• Contribute to team process and collaboration methods

What You Will Bring: 

• 5 - 7 years prior experience

• Proficient in Adobe Photoshop, Illustrator and Dreamweaver

• Knowledge of Mac and PC platforms

• Familiarity with current (HTML, CSS, scripting) and emerging technologies

• Portfolio demonstrating expertise in web graphics

• Familiarity with HTML/CSS and accessibility best-practice

• Solid understanding of user-centered design methods and processes

• Experience working with cross-functional teams (e.g. UX, Product, Engineering)

• Ability to clearly articulate design decision and direction

• Excellent organizational skills

• Attention to detail

• Willingness to work in an agile and fast-paced environment when necessary

• Mobile web and responsive design experience

What You Will Experience: 

• Ability to sit, talk and hear consistently

• Ability to stand, walk, and use hands to handle or reach occasionally

• Ability to lift up to 25 pounds occasionally

Education: 

• Bachelors or equivalent experience preferred 

Travel: 

• Up to 25% of your time may include travel for customer visits, meetings, or other work-related events

Benefits:

• Healthcare coverage

• Retirement plan

• Paid time off

Location: 

• Salt Lake City, UT or Chicago, Il area preferred

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information:

Job Description

This position will be a Sr. Node JS Architect responsible for development and maintenance of a web-based application in the health care vertical. This includes requirements analysis, design, coding, testing, and implementation, as well as ongoing support.

What You Will Do:

• Develop back-end application using Node.js and mySQL

• Knowledge of REST frameworks with a focus on API development

• Understanding of data formats such as JSON, XML and CSV

• Develop test cases and perform testing of developed software

• Review existing application code for improvements

• Use software configuration management and version control systems

• Ability to diagram and communicate code implementation

• Participate in peer code review and offer feedback

• Innovative thinking and continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• Measure and monitor progress to ensure releases are delivered on time and that they meet or exceed expectations

Design:

• Collaborate with team members in planning development, customization, or optimization of web-based applications

• Create prototypes to deliver delightful experiences

What You Will Bring: 

• 5+ years of experience with development of Node applications

• Knowledge of web technologies: Javascript

• Knowledge of data formats, including JSON, XML, and CSV

• Knowledge of oAuth2 Authentication

• Experience building backend applications with heavy focus on security

• Knowledge of REST frameworks with focus on API development

• Knowledge of core programming concepts, standards, and lifecycles

• Ability to develop code using IDEs such as VS Code

• Ability to use and manage GIT repositories

• Ability to manage workloads for different projects and deliver on a set schedule

• Ability to learn quickly and adapt new technologies

• Ability to understand and build upon existing code and scripts

• Ability to diagram and communicate code implementation

• Desired:

  • Knowledge of Red Hat Linux operating system

  • Knowledge of SQL

  • Experience in Requirement Analysis

What You Will Experience: 

• Ability to sit, talk and hear consistently

• Ability to stand, walk, and use hands to handle or reach occasionally

• Ability to lift up to 25 pounds occasionally

Education: 

• Bachelors or equivalent experience preferred 

Travel: 

• Up to 25% of your time may include travel for customer visits, meetings or other work-related events

Benefits:

• Healthcare coverage

• Retirement plan

• Paid time off

Location: 

• Salt Lake City, UT or Chicago, Il area preferred

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information: