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We’re Hiring!

Job Postings (United States)

Career Opportunities

Click on a Job Title to review the requirements of the position:

 

Account Executive (AE) – Client Sales
Work Location: Remote or PatientBond Office (Salt Lake City, UT)
Division/Department: Sales
Reports to: EVP of Sales

Essential Duties and Responsibilities:

Account Executives are responsible for sourcing and closing new sales opportunities for assigned accounts. AE will act as a strategic resource for the client and sell PatientBond’s applicable products and services.

  • Deals to manage: Any sales to existing client including PatientBond’s solution portfolio including software, managed service training, engineering and professional services
  • Meet or exceed assigned Monthly Recurring Revenue (MRR) quota targets
  • Develop, maintain and execute on necessary prospecting activities and building relationships with clients to generate necessary pipeline volume
  • Within 3 months of hire date, must be independent in presentation and knowledge of all PatientBond products and services, including psychographic segmentation data model market research
  • Develop and execute a “White Space” assessment and Client Management Plan
  • Accurately forecast revenue opportunities per client including MRR and ARR
  • Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
  • Maintain compliance with all company policies and procedures
  • Up to 50% travel

Education and/or Work Experience Requirements:

  • Superior relationship building skills and the ability to justify and close opportunities
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in person and virtually
  • Exemplary research, discovery and qualification skills
  • Excellent “value based” presentation skills including Software demonstrations
  • Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
  • Ability to work under pressure and meet assigned quotas and deadlines
  • Ability to provide exemplary customer service and prompt & professional response
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
  • Demonstrates history of 3+ years of sales success within an existing healthcare client base environment
  • High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on the telephone

If you are interested in applying for this role, please fill out the following information:

Customer Success Manager

Description

PatientBond’s cloud-based platform automates emails, text messages and Interactive Voice Response (IVR). PatientBond customizes communications to patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by P&G consumer experts. PatientBond enables customers to overcome numerous patient engagement challenges by activating desired behavior change

The Customer Success Manager is responsible for owning the performance and success for a segment of PatientBond’s excellent customers and will ensure customer satisfaction, drive product adoption, and expand customer usage. The main focus will be to retain and increase the revenue from the customer portfolio year over year.

Responsibilities:

  • Make customer dreams come true. Help customers design and implement the PatientBond software to drive patient engagement and continued success so that customers cannot live without their PatientBond deployment.
  • Drive results. Monitor your customers’ implementation, troubleshoot client challenges and design creative solutions to their changing obstacles.
  • Drive success. Always look for new ways to work smarter, increase your effectiveness and delight our clients.
  • Know your customer. Spend time on the phone and in person with your customers, complete quarterly business reviews, and know their business inside out.

Requirements:

  • 2-4 years of experience in a customer success, account management or sales function.
  • Impressive examples of influencing clients to make better decisions.
  • Experience working in professional services, managed services and/or a software company.

You will also need to be the type of person who:

  • Is highly organized. You are managing a lot of moving parts. You will always know the status of your accounts. You will work in a way that makes transparency easy.
  • Quickly understands a client's business and sees the big picture.
  • Is flexible and adaptable, likes a good challenge and is always seeking to do things better.

And while it is not absolutely necessary, you will stand out if you:

  • Have experience in healthcare, healthcare IT
  • Have experience in working with EMR platforms
  • Have project management experience

You will also need to be the type of person who:

  • Is highly organized. You are managing a lot of moving parts. You will always know the status of your accounts. You will work in a way that makes transparency easy.
  • Quickly understands a client's business and sees the big picture.
  • Is flexible and adaptable, likes a good challenge and is always seeking to do things better.

Benefits:

  • Health/dental benefits
  • 401K matching
  • Cell phone and Internet stipend

If you are interested in applying for this role, please fill out the following information:

Human Resources Generalist
Location: Salt Lake City or Chicago

We will set you up with all the necessary tools to perform the job from your home office until we return to work in our office.

We are seeking a highly motivated Human Resources Generalist to join our team and fully own responsibilityfor our most valuable asset, our people! The Human Resources Generalist will provide HR support in the areas of recruiting, employee relations, benefits assistance and assist with providing an incredible onboarding experience to new team members!

Responsibilities:

  • Development of new processes which will include; workforce planning, succession management, employee retention design, and team member development
  • Lead the recruiting effort with job descriptions and offer letters
  • Provide daily support to team members with questions in regard to benefit programs, policies & general HR questions
  • Facilitate new hire orientation to create excitement around the company culture, while emphasizing essential company policies, programs, and benefits
  • Other duties as assigned, including office management support

Requirements:

  • Minimum of 6 years HR Generalist experience
  • Prefer candidates that have experience with a PEO
  • Ability to communicate clearly and effectively, both verbally and in writing, to a variety of audiences
  • Strong computer and technology skills
  • Very strong attention to detail
  • Comfort speaking in front of crowds
  • Strong problem solving skills
  • Self motivated and highly organized
  • Positive attitude
  • Customer service and team oriented

Benefits:

  • health, dental and vision insurance
  • paid vacation, sick and parental leave
  • employer paid life insurance and long-term disability
  • health and dependent FSAs
  • Additional five days of vacation at every five-year work anniversary
  • 401k with company-match and immediate vesting

If you are interested in applying for this role, please fill out the following information:

Marketing Director/Demand Generation Specialist
Work Location: Preferred Location: Cincinnati, Chicago or Salt Lake City; Remote for the right candidate
Division/Department: Marketing
Reports to: SVP Marketing

Essential Duties and Responsibilities:

The Marketing Director is responsible for owning, managing and continuously improving demand generation strategies and programs for assigned market segments/verticals. The Marketing Director will manage agency relationships in the execution of marketing initiatives and socialize these efforts among the sales team.

  • Partner with SVP Marketing to develop strategies and manage agencies to significantly increase Marketing's contribution to the sales pipeline
  • Develop and oversee marketing and demand generation strategies, programs and calendar that support assigned market segments/verticals that speak to our target customers and more efficiently move them through the leads funnel
  • Create a quarterly demand generation calendar for assigned market segments/verticals that includes email nurture campaigns, webinars, published marketing assets (e.g., case studies, whitepapers, tip sheets), customer testimonials, sales collateral, digital advertising/PPC, etc. and socialize it with Sales team
  • Identify ways to innovate and improve how paid, earned and owned media are leveraged for demand creation
  • Consistently produce on- or beyond-target leads on a monthly cadence to support PatientBond's sales team
  • Analyze campaigns on a monthly basis and adjust program resources to focus on the highest performing programs
  • Leverage existing content while identifying new content needed to move buyers through the leads funnel
  • Work with external marketing automation firms, PR and agencies to test, deploy and measure new marketing programs and optimize marketing ROI from these investments
  • Align with Sales to ensure a seamless prospect and customer experience from top of the leads funnel to customer onboarding
  • Up to 10% travel (team and/or customer meetings and events, such as conferences or strategy sessions)

Skills, Education and/or Work Experience Requirements:

  • Proven success delivering high-impact demand generation strategies and programs in the healthcare market (hospitals & health systems, payers (Managed Medicare/Medicaid), urgent care, pharma, etc.
  • Demonstrated history of 5+ years of marketing experience in B2B healthcare - digital/SEO/PPC marketing and SaaS experience preferred
  • Experience managing 3rd party, digital advertising firms to develop a comprehensive set of programs quarterly or annually
  • Proven success in collaborating with sales team to execute on programs that had a quantifiable impact on the sales pipeline
  • Strong verbal and written communication skills, including the ability to write or review & edit marketing copy
  • Analytical, data-driven mindset
  • Goal oriented; driven to planning, task completion, success measure achievement and program improvement
  • Self-starter with the ability to juggle multiple, demanding initiatives concurrently
  • Natural curiosity and passion for understanding marketing segmentation and understanding & influencing healthcare consumer behavior
  • Ability to integrate across paid, earned and owned to include thoughtleadership and event marketing to maximize results
  • Proactive approach to quick problem identification and solving
  • Excellent computer proficiency (MS Office - PowerPoint, Word, Excel and Outlook)
  • Fluent with marketing automation and CRM systems (preferably Hubspot)
  • Graphic design skills preferred but not required

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly in person, on telephone and over web conference

If you are interested in applying for this role, please fill out the following information:

Sales Executive – Medicare
Job title: Sales Executive – Medicare
Work Location: Remote or PatientBond Office (Salt Lake City)
Division/Department: Sales
Reports to: EVP of Sales

Essential Duties and Responsibilities:

Sales Executive will be responsible for sourcing and closing new business sales for PatientBond’s products and services inthe Medicare Payer Vertical.

  • Deals to manage: Any sales to a new client including PatientBond’s portfolio of solutions targeted for the Medicare payer market
  • Meet or exceed assigned Monthly Recurring Revenue (MRR) quota target
  • Develop, maintain and execute on necessary prospecting activities to generate necessary pipeline volume
  • Develop and execute a Territory Management Plan
  • Accurately forecast revenue opportunities per client including MRR and ARR
  • Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
  • Maintain compliance with all company policies and procedures
  • 30% Travel

Education and/or Work Experience Requirements:

  • Demonstrated history of 3+ years of sales success to Healthcare Payers (preferably Medicare Advantage and Medicaid MCO plans)
  • Clear understanding of the value-based care model and pay for performance requirements
  • Superior prospecting, lead generation and closing skills in target verticals
  • Ability to forecast closing opportunities with a high percentage of accuracy
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Exemplary research, discovery and qualification skills
  • Excellent presentation skills, both virtually and in person, including solution demonstrations
  • Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
  • Ability to work under pressureand meet assigned quotas and deadlines
  • Ability to provide exemplary customer service and prompt and professional response
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard company practices and process
  • High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on telephone

If you are interested in applying for this role, please fill out the following information:

Sales Executive – Medicaid MCO
Job title: Sales Executive – Medicaid MCO
Work Location: Remote or PatientBond Office (Salt Lake City)
Division/Department: Sales
Reports to: EVP of Sales

Essential Duties and Responsibilities:

Sales Executive will be responsible for sourcing and closing new business sales for PatientBond’s products and services inthe Medicaid MCO Payer Vertical.

  • Deals to manage: Any sales to a new client including PatientBond’s portfolio of solutions targeted for the Medicaid MCO market
  • Meet or exceed assigned Monthly Recurring Revenue (MRR) quota target
  • Develop, maintain and execute on necessary prospecting activities to generate necessary pipeline volume
  • Develop and execute a Territory Management Plan
  • Accurately forecast revenue opportunities per client including MRR and ARR
  • Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
  • Maintain compliance with all company policies and procedures
  • 30% Travel

Education and/or Work Experience Requirements:

  • Demonstrated history of 3+ years of sales success to Healthcare Payers (preferably Medicare Advantage and Medicaid MCO plans)
  • Clear understanding of the value-based care model and pay for performance requirements
  • Superior prospecting, lead generation and closing skills in target verticals
  • Ability to forecast closing opportunities with a high percentage of accuracy
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Exemplary research, discovery and qualification skills
  • Excellent presentation skills, both virtually and in person, including solution demonstrations
  • Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
  • Ability to work under pressureand meet assigned quotas and deadlines
  • Ability to provide exemplary customer service and prompt and professional response
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard company practices and process
  • High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on telephone

If you are interested in applying for this role, please fill out the following information:

Sales Executive – Clinical Research Organizations (CRO’s)
Job title: Sales Executive – Clinical Research Organizations (CRO’s)
Work Location: Remote or PatientBond Office (Salt Lake City)
Division/Department: Sales
Reports to: EVP of Sales

Essential Duties and Responsibilities:

Sales Executive will be responsible for sourcing and closing new business sales for PatientBond’s products and services in the CRO Vertical.

  • Deals to manage: Any sales to a new client including PatientBond’s portfolio of solutions targeted for the CRO market
  • Meet or exceed assigned Monthly Recurring Revenue (MRR) quota target
  • Develop, maintain and execute on necessary prospecting activities to generate necessary pipeline volume
  • Develop and execute a Territory Management Plan
  • Accurately forecast revenue opportunities per client including MRR and ARR
  • Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
  • Maintain compliance with all company policies and procedures
  • 30% Travel

Education and/or Work Experience Requirements:

  • Demonstrated history of 3+ years of sales success selling technology solutions to CRO’s (Clinical Research Organizations)
  • Clear understanding of the clinical research process and management of clinical trials
  • Superior prospecting, lead generation and closing skills in target verticals
  • Ability to forecast closing opportunities with a high percentage of accuracy
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Exemplary research, discovery and qualification skills
  • Excellent presentation skills both virtually and in person including solution demonstrations
  • Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
  • Ability to work under pressureand meet assigned quotas and deadlines
  • Ability to provide exemplary customer service and prompt and professional response
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard company practices and process
  • High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on telephone

If you are interested in applying for this role, please fill out the following information:

Sales Director – Channel Sales
Job title: Sales Director – Channel Sales
Work Location: Remote or PatientBond Office (Salt Lake City)
Division/Department: Sales
Reports to: EVP of Sales

Essential Duties and Responsibilities:

Sales Directorwill be responsible for sourcing and developing relationships with potential channel/distribution partners for PatientBond’s products and services.

  • Deals to manage: Developing and maintaining key channel and distribution relationships to use and promote PatientBond SW, Psychographic Segmentation model and services
  • Meet or exceed assigned Monthly Recurring Revenue (MRR) quota target
  • Develop, maintain and execute on necessary prospecting activities to generate necessary pipeline volume
  • Develop and execute a Territory Management Plan
  • Accurately forecast revenue opportunities per client including MRR and ARR
  • Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool (Hubspot)
  • Maintain compliance with all company policies and procedures
  • 30% Travel

Education and/or Work Experience Requirements:

  • Demonstrated history of 3+ years of success developing channel partner relationships in the healthcare industry
  • Clear understanding of the Healthcare IT Vendor space a solution marketspecifically representing a Healthcare IT vendor or provider of solutions to the markets that PatientBond targets including, but not limited to, Hospitals and Health Systems, Urgent Care, Payers, Physician Groups, CRO’s and Specialty Pharmacy.
  • Superior prospecting, lead generation, networking and closing skills in target verticals
  • Ability to forecast closing opportunities with a high percentage of accuracy
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Exemplary research, discovery and qualification skills
  • Excellent presentation skills, both virtually and in person, including solution demonstrations
  • Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
  • Ability to work under pressureand meet assigned quotas and deadlines
  • Ability to provide exemplary customer service and prompt and professional response
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard company practices and process
  • High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on telephone

If you are interested in applying for this role, please fill out the following information:

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