We’re Hiring!

Job Description

The Customer Enablement Team works directly with the Customer Success Team to ensure the high-quality delivery of the cloud-based application. This person is responsible for creating workflows, configuring, optimizing, and testing the application to help deliver innovative solutions to customers. Moreover, this person will also be responsible for validating ongoing capabilities added to the application. 

What You Will Do:

• Analyze Implementation documents to fully comprehend the client’s project requirements
• Create, update, and configure workflows, page flows, brands, templates, users, roles, and dashboard reports for the clients
• Take ownership of the projects, meet deadlines, and assist with every stage of the project from the inception to the go-live phase
• Work closely with the Customer Success Team to help evaluate clients’ needs
• Provide technical support to customers before and after the go-live phase and answer any product related questions
• Attend daily and weekly meetings to provide updates on Gitlab issues on configuration and testing
• Communicate with on-site and offshore team members to discuss and resolve any configuration and testing issues
• Established and maintain strong working relationships with cross-functional team members
• Provide daily status in daily scrum
• Test and report defects found in the web-based application
• Communicate directly with the management and development team to address any low and high priority bugs or any other issues in the application
• Track and log bugs in Gitlab and work closely with the development team to resolve them in a timely manner
• Provide ongoing validation of new capabilities added using the Agile development methodology
• Regression testing to ensure previous capabilities are not impacted by new features/functionality 
• Identify, configure and re-test production issues for live customers

What You Will Bring: 

• Ability to troubleshoot and identify configuration and code level defects
• Experience with project management tools such as Gitlab to log and track defects, track, and update client projects, and communicate with on-site and offshore team members
• Experience with Microsoft Excel, Word, and Outlook 
• Experience with screen capturing tools such as Snag it and Snipping Tool
• Attention to detail
• Ability and handle and launch multiple projects at a time
• Ability to juggle between different tasks
• Ability to prioritize projects and different tasks 
• Ability to think and act like a business user who would be accessing the application
• Ability to work in a fast-paced and rapidly changing environment
• Desire to learn a broad set of technologies related to cloud-based applications
• Great team player 

What You Will Experience: 

• Ability to sit, talk and hear consistently 
• Ability to stand, walk, and use hands to handle or reach occasionally 
• Ability to lift up to 25 pounds occasionally 
• Ability to set up and rearrange conference room spaces (moving tables and chairs) 
• Moderate noise (business office with computers and printers, light traffic) 

Education: 

• Bachelors or equivalent experience preferred 

Nice to have: 

• Experience creating and testing workflows
• Experience working with offshore teams to resolve client issues
• Experience with Zendesk Issue Tracking and Ticketing System 
• Experience working with Airtable

Key Skills:

• Workflow Configuration 
• Git 
• GitLab 
• UI Testing 
• Quality Assurance 
• Bug Tracking 
• Issue Reporting 
• Microsoft Office Suite 

Benefits:

• Healthcare coverage
• Retirement plan
• Paid time off

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.

If you are interested in applying for this role, please fill out the following information:

Job Description: 

We are looking for a seasoned professional with account management or client service experience to manage key customer relationships, and become a trusted advisor to these customers by applying their comprehensive understanding of digital patient engagement and their experience in the healthcare industry.

What You Will Do: 

• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutions 
• Engage with new customers during implementation to drive alignment and production success 
• Escalate critical customer issues and ensure escalation ownership with internal resources 
• Analyze data, anticipate their clients’ problems, and proactively recommend effective solutions 
• Help clients gain the highest ROI for PatientBond’s solutions 
• Conduct Monthly and Quarterly Business Reviews 
• Responsible for ongoing revenue retention, organic revenue growth and customer satisfaction

What You Will Bring: 

• BA/BS degree or equivalent work experience 
• 5+ years of account/customer success management at a SaaS company or in an operational/clinical leadership role in a healthcare company  
• Passionate about healthcare consumer engagement and associated technologies/solutions  
• Strong team player but still a self-starter 
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly 
• Excellent communicator in-person, on the phone, through email and over web presentations 
• Strategic thinker with the ability to think and respond quickly in front of customers 
• Strong organizational skills with keen attention to details 

What You Will Experience: 

• Ability to sit, talk and hear consistently 
• Ability to stand, walk, and use hands to handle or reach occasionally  
• Ability to lift up to 25 pounds occasionally  
• Ability to set up and rearrange conference room spaces (moving tables and chairs) 
• Moderate noise (business office with computers and printers, light traffic)  

Travel: 

• Up to 25% of your time may include travel for customer visits, meetings, or other work-related events 

Location: 

• Salt Lake City, UT area preferred 

 Benefits: 

• Healthcare coverage 
• Retirement plan 
• Paid time off  

About PatientBond 

PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections. 

If you are interested in applying for this role, please fill out the following information:

Essential Duties and Responsibilities:

Account Executives are responsible for sourcing and closing new sales opportunities for assigned accounts. AE will act as a strategic resource for the client and sell PatientBond’s applicable products and services.

• Deals to manage: Any sales to existing client including PatientBond’s solution portfolio including software, managed service training, engineering and professional services
• Meet or exceed assigned Monthly Recurring Revenue (MRR) quota targets
• Develop, maintain and execute on necessary prospecting activities and building relationships with clients to generate necessary pipeline volume
• Within 3 months of hire date, must be independent in presentation and knowledge of all PatientBond products and services, including psychographic segmentation data model market research
• Develop and execute a “White Space” assessment and Client Management Plan
• Accurately forecast revenue opportunities per client including MRR and ARR
• Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
• Maintain compliance with all company policies and procedures
• Up to 50% travel

Education and/or Work Experience Requirements:

• Superior relationship building skills and the ability to justify and close opportunities
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in person and virtually
• Exemplary research, discovery and qualification skills
• Excellent “value based” presentation skills including Software demonstrations
• Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
• Ability to work under pressure and meet assigned quotas and deadlines
• Ability to provide exemplary customer service and prompt & professional response
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
• Demonstrates history of 3+ years of sales success within an existing healthcare client base environment
• High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on the telephone

If you are interested in applying for this role, please fill out the following information:

Essential Duties and Responsibilities:

Sales Executive will be responsible for sourcing and closing new business sales for PatientBond’s products and services inthe Medicare Payer Vertical.

• Deals to manage: Any sales to a new client including PatientBond’s portfolio of solutions targeted for the Medicare payer market
• Meet or exceed assigned Monthly Recurring Revenue (MRR) quota target
• Develop, maintain and execute on necessary prospecting activities to generate necessary pipeline volume
• Develop and execute a Territory Management Plan
• Accurately forecast revenue opportunities per client including MRR and ARR
• Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
• Maintain compliance with all company policies and procedures
• 30% Travel

Education and/or Work Experience Requirements:

• Demonstrated history of 3+ years of sales success to Healthcare Payers (preferably Medicare Advantage and Medicaid MCO plans)
• Clear understanding of the value-based care model and pay for performance requirements
• Superior prospecting, lead generation and closing skills in target verticals
• Ability to forecast closing opportunities with a high percentage of accuracy
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Exemplary research, discovery and qualification skills
• Excellent presentation skills, both virtually and in person, including solution demonstrations
• Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
• Ability to work under pressureand meet assigned quotas and deadlines
• Ability to provide exemplary customer service and prompt and professional response
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard company practices and process
• High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone

If you are interested in applying for this role, please fill out the following information:

Essential Duties and Responsibilities:

Sales Executive will be responsible for sourcing and closing new business sales for PatientBond’s products and services inthe Medicaid MCO Payer Vertical.

• Deals to manage: Any sales to a new client including PatientBond’s portfolio of solutions targeted for the Medicaid MCO market
• Meet or exceed assigned Monthly Recurring Revenue (MRR) quota target
• Develop, maintain and execute on necessary prospecting activities to generate necessary pipeline volume
• Develop and execute a Territory Management Plan
• Accurately forecast revenue opportunities per client including MRR and ARR
• Document all sales activities in PatientBond’s Client Relationship Management (CRM) tool
• Maintain compliance with all company policies and procedures
• 30% Travel

Education and/or Work Experience Requirements:

• Demonstrated history of 3+ years of sales success to Healthcare Payers (preferably Medicare Advantage and Medicaid MCO plans)
• Clear understanding of the value-based care model and pay for performance requirements
• Superior prospecting, lead generation and closing skills in target verticals
• Ability to forecast closing opportunities with a high percentage of accuracy
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Exemplary research, discovery and qualification skills
• Excellent presentation skills, both virtually and in person, including solution demonstrations
• Excellent computer proficiency (MS Office – PowerPoint, Word, Excel and Outlook)
• Ability to work under pressureand meet assigned quotas and deadlines
• Ability to provide exemplary customer service and prompt and professional response
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard company practices and process
• High school diploma or GED required with Associate or Bachelor’s degree preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on the telephone

If you are interested in applying for this role, please fill out the following information: