`
 

Care for the Population; Manage the Exceptions

Managing patient recovery for an entire patient population is challenging at best, and can be largely inefficient.  Leveraging PatientBond’s automated communications (emails, texts, Interactive Voice Response) to engage patients once they leave the hospital helps ensure recovery and reduce the likelihood of readmission.

INSTRUCTIONS & EDUCATION

PatientBond sends patients educational content at defined steps before surgery and after discharge.  This consistency and frequency of communication ensures patients receive the right information when they need it for a successful recovery.

RECOVERY TRACKING

A dashboard tracks patient responses to communications, which solicit feedback throughout their recovery.  Clinical staff follow up when patients indicate there are issues to recovery.

APPOINTMENT FOLLOW UP

Patients receive automated follow up with personalized appointment reminders and opportunities to connect with clinical staff when necessary.

MEDICATION ADHERENCE

PatientBond reminds patients to take their medications appropriately and queries patient behavior with short surveys and response mechanisms for a two-way dialogue.

Results & Benefits

HIGH GOAL/MEASURE ATTAINMENT

  • Example: Only ONE readmission in eight months for a form of spinal surgery at a prestigious New England hospital system
  • Missed appointments were reduced 22% at a health system focused on Medicaid, Hispanic, and underserved populations

PATIENT RESPONSE/CONNECTIVITY

  • 85% patient response to automated communications during 30 day readmission period
  • Communications personalized with psychographic insights appeal to individual patient motivations
  • Patients appreciate that nurses stay connected with them throughout the 30 days and can respond immediately to issues

FTE EFFICIENCY

  • 75% reduction in nurse FTEs dedicated to patient follow up during the 30 day process
  • Nurses use the dashboard to focus their time on challenges and issues

Call 708.617.8130 or write info@patientbond.com to discuss how we can customize your 30 day readmission platform.