Hospitals & Health Systems
PatientBond’s automated communications engage with patients once they leave the hospital, helping to ensure recovery and reduce the readmissions
Managing patient recovery and medical service needs across an entire patient population is challenging at best, and can be largely inefficient. Leveraging PatientBond’s automated communications (emails, text messages, Interactive Voice Response), personalized with psychographic insights, to engage patients once they leave the hospital helps ensure recovery and better outcomes.
PatientBond’s automated pre-admission and post-discharge communications provide the right information to the right patients with the right messaging and format to significantly reduce the likelihood of readmission
Patients receive personalized follow-up and appointment reminders and opportunities to connect with clinical staff when necessary. For a major health system focused on Medicaid, Hispanic and rural populations:
A dashboard tracks patient responses to communications, which solicit feedback throughout their recovery. Clinical staff follow up when patients indicate there are issues to recovery.
PatientBond sends patients follow-up information and educational content customized with psychographic messaging and at an optimal cadence to enhance comprehension, acceptance and activation. Moreover, PatientBond communications include embedded response mechanisms to facilitate two-way communication and maintain a connection between clinicians and patients.
PatientBond enables ongoing connection and engagement with patients, long after they have left your hospital. This allows you to manage patient relationships and drive awareness of your other services from which patients may benefit. PatientBond’s survey capability also allows you to gain valuable insights to improve patients’ experience.