Clients

MedBridge, a two-clinic outpatient group in West Virginia, envisions a future of managing conditions effortlessly through technology and closing the gap between the patient and the provider. Part of that vision involves robust patient messaging, so they entrusted PatientBond to help them increase patient loyalty and patient visits.

Midwest Express Clinic found that their employees were having to spend more of their time making phone calls to patients, which wasted staff time and hurt patient engagement. They turned to PatientBond to help reduce these staff burdens while increasing patient satisfaction.

Higher Satisfaction Rates through Personalized Engagement

AccordiaRX*, a leading specialty pharmacy, uses leading-edge technologies and targeted communication strategies to give patients the tools they need to manage complex and chronic conditions. Through ongoing collaboration with PatientBond, AccordiaRX has improved patient satisfaction through personalized text and email communications to each patient’s psychographic profile. 

*Actual customer name blinded by request

MedAD Sherpa* is a broker/advisor helping Medicare eligible consumers in Ohio and Kentucky choose a Medicare Advantage plan. MedAd Sherpa saw no difference in its rate of growth after pursuing a marketing campaign including TV, radio and direct mail. Based on the recommendation of a major local Employee Benefits Consultant, MedAd Sherpa approached PatientBond to determine whether its psychographic segmentation model could boost its membership.

*Actual customer name blinded by request

“The increase in patient payment collections and cost savings from automation make going with PatientBond a no-brainer.”

- Director of Revenue Cycle Management, Priority Care*

Priority Care* recognized the need to increase patient financial responsibility payments to help fuel their growth, envisioning a comprehensive workflow that would engage patients throughout the payment process.

PatientBond and Priority Care worked together to develop an advanced workflow to reach out to patients throughout the entire payment process. This started with letting a patient know when their claim had been submitted all the way to providing an easy way to pay the remaining statement balance online.

*Actual customer name blinded by request