Clients

Patients received a condition-specific follow-up text messages 72 hours after their visit. Based on their response to the 3-4 question survey, patients were prompted to schedule a follow-up appointment.

After seeing great results with PatientBond’s payment reminder solution, Priority Care wanted to use PatientBond’s digital solution to optimize post-visit communication. Priority Care realized that making phone calls or writing individual emails to every patient who visits a clinic is resource-intensive and infeasible. Priority Care wanted to increase patient engagement and drive repeat visits to their clinics using PatientBond’s Condition-Specific Messaging Product.

Improving Lab Result Speed & Accuracy while Reducing Staff Burden in Outreach 

PriorityCare*, a mid-size Urgent Care provider in the Western United States, implemented the PatientBond Platform to achieve efficiency in lab result notification and streamline the result delivery and communication process. Through text messages, patients are securely notified and can easily verify their identity and view their results along contact information for help or questions. Patients can also specify lab result delivery preferences.

Enhancing Communication, Improving Care

AccordiaRX*, a leading specialty pharmacy, uses leading-edge technologies and targeted communication strategies to give patients the tools they need to manage complex and chronic conditions. Through ongoing collaboration with PatientBond, AccordiaRX is improving adherence through personalizing text and email communications to each patient’s psychographic profile. Personalized communications are automated throughout the therapy workflow for specialty medications including Humira, Repatha, Xeljanz, Fasenra, and Cystic Fibrosis Medications.

This case study explores how PatientBond helped AccordiaRX:

• Improve medication possession ratio

• Improve on-therapy rates

• Lower discontinuation rates

“After TriHealth started using psychographic segmentation, it saw a 28% reduction in at least one “risk” in participants (for example, reducing BMI, lowering A1c levels, decreasing blood pressure, increasing physical activity, etc.).”

This Advisory Board case study focuses on TriHealth, a leading health system in Cincinnati, Ohio, and its use of PatientBond’s psychographic segmentation model with its health coaches to motivate lifestyle modifications among its wellness program participants.

This publication also includes a case study of how PatientBond’s psychographic model and digital member communications helped AmeriHealth Caritas, a managed Medicaid plan, increase telehealth registrations 7.5X to reduce unnecessary emergency room visits.

“PatientBond's two-way text platform has increased the communication volume between our team and patient inquiries. We went from a single-user platform to a multi-user version allowing for faster response time and ability for users to multi-task.”

- Sophia Dones, Medical Office Professional

As the COVID-19 pandemic continues to accelerate an already rapidly-evolving healthcare marketplace, and urgent care in particular, healthcare executives seek to find ways to simplify processes and meet the needs of their patient population. Solutions that free medical staff from administrative burden allow these critical resources more time to dedicate to those most affected.

As the challenges of the pandemic added pressure on Marque’s ability to provide timely care and meet their vision, leaders engaged PatientBond to enhance their digital patient journey, which would help them rise to the current challenge and meet the needs of their patients with optimal efficiency.