Clients

Resound Health Research worked with PatientBond to develop a recruitment program that personalized communications to the target patient audience based on identified psychographic characteristics. Personalized messaging was carefully crafted for each psychographic segment based on the understanding of what motivates each patient in their health choices and communication preferences. The recruitment messaging was then organized into 4 waves of communications through text, emails and automated calls (IVR).

An integral part of the healthcare delivery system in the United States includes the provision of Workers Compensation services. Physicians Immediate Care (PIC) manages this process, which involves three stakeholders: the patient (employee); the employer; and the provider. Managing effective communication between all three stakeholders has proven to be a manual and time-consuming effort. PIC turned to PatientBond to help automate this process, providing better service to patients/employees and employers.

Patients received a condition-specific follow-up text messages 72 hours after their visit. Based on their response to the 3-4 question survey, patients were prompted to schedule a follow-up appointment.

After seeing great results with PatientBond’s payment reminder solution, Priority Care wanted to use PatientBond’s digital solution to optimize post-visit communication. Priority Care realized that making phone calls or writing individual emails to every patient who visits a clinic is resource-intensive and infeasible. Priority Care wanted to increase patient engagement and drive repeat visits to their clinics using PatientBond’s Condition-Specific Messaging Product.

Improving Lab Result Speed & Accuracy while Reducing Staff Burden in Outreach 

PriorityCare*, a mid-size Urgent Care provider in the Western United States, implemented the PatientBond Platform to achieve efficiency in lab result notification and streamline the result delivery and communication process. Through text messages, patients are securely notified and can easily verify their identity and view their results along contact information for help or questions. Patients can also specify lab result delivery preferences.

Enhancing Communication, Improving Care

AccordiaRX*, a leading specialty pharmacy, uses leading-edge technologies and targeted communication strategies to give patients the tools they need to manage complex and chronic conditions. Through ongoing collaboration with PatientBond, AccordiaRX is improving adherence through personalizing text and email communications to each patient’s psychographic profile. Personalized communications are automated throughout the therapy workflow for specialty medications including Humira, Repatha, Xeljanz, Fasenra, and Cystic Fibrosis Medications.

This case study explores how PatientBond helped AccordiaRX:

• Improve medication possession ratio

• Improve on-therapy rates

• Lower discontinuation rates