Case Studies
See how PatientBond has improved outcomes and changed patient behaviors.
Missed patient appointments represent a significant cost to medical practices. It has been estimated that missed appointments cost the U.S. healthcare system $150 billion annually. Missed appointments also represent inefficient use of medical assets and other patients’ time and negatively impact patient care and satisfaction.
Urgent Care Centers — walk-in medical clinics that treat minor conditions, address injuries and conduct imaging and blood tests — have seen significant growth in recent years. The approximately 9,300 centers in the U.S., up from 8,000 in 2008, account for 160 million visits annually and generated $16 billion in 2015. The industry is expected to grow 5.8 percent annually through 2018.
Readmission penalties on hospitals hit a new high in 2016, increasing by a fifth over 2015 numbers to $528 million. Changes in how the rehospitalization rate is calculated influenced the jump in penalties. But that’s not the only factor capable of influencing 30-day readmissions: Patient engagement efforts often fall short, too.
While much focus has been placed on preoperative period and identifying potential means of motivating patients and directing behaviors. PatientBond was used to engage patients during both preoperative and postoperative periods to motivate healthy behaviors and reduce the risk of hospital readmission.
Total Access Urgent Care (TAUC) employed a full-time resource making phone calls for collections follow-up with patients, but this manually intensive approach only yielded a collection rate of around 5%. PatientBond automated the process and achieved 4X the payments while reducing resource requirements.