Case Studies
How TriHealth Used Member Segmentation to Customize Outreach
An Advisory Board Case Study
This Advisory Board case study focuses on TriHealth, a leading health system in Cincinnati, Ohio, and its use of PatientBond’s psychographic segmentation model with its health coaches to motivate lifestyle modifications among its wellness program participants. This publication also includes a case study of how PatientBond’s psychographic model and digital member communications helped AmeriHealth Caritas, a managed Medicaid plan, increase telehealth registrations 7.5X to reduce unnecessary emergency room visits.
Two-Way Messaging to Strengthen the Patient Journey
A PatientBond Case Study
As the challenges of the pandemic added pressure on Marque Medical’s ability to provide timely care and meet their vision, leaders engaged PatientBond to enhance their digital patient journey, which would help them rise to the current challenge and meet the needs of their patients with optimal efficiency.
Increasing Patient Appointments & Loyalty While Reducing Staff Time with Appointment Reminders
A PatientBond Case Study
Looking to enhance the patient experience and drive efficiencies, Rocky Mountain Urgent Care & Family Medicine wanted to improve the process of setting, rescheduling, and canceling appointments. This included the reduction of time spent reminding patients of appointments and managing customer call backs.
PatientBond automated their appointment reminder system to increase appointments kept while boosting Google 5 Star ratings
Increasing Patient Payment Efficiencies While Reducing Collections Costs
A PatientBond Case Study
Lansing Urgent Care is a growing urgent care chain in Michigan, and it prides itself in offering top-tier care for an unbeatable urgent care experience. That’s why Lansing Urgent Care was eager to find a solution that reduced patient stress while addressing inefficiencies with their patient payment process. PatientBond collaborated with Lansing Urgent Care to reduce the number of accounts that went to collections and costs from paper statements and phone calls for overdue accounts.
Increasing Telehealth Registrations for Members of AmeriHealth Caritas District of Columbia
A PatientBond Case Study
AmeriHealth Caritas District of Columbia is the largest Medicaid Managed Care Organization in the District of Columbia with more than 100,000 members. AmeriHealth Caritas DC offered a 24/7 telehealth services option for common, uncomplicated illnesses and issues, yet some members continued to use Emergency Room services unnecessarily. Amerihealth Caritas DC worked with PatientBond to encourage telehealth sign-up and utilization. Moreover, this effort was undertaken during the height of the COVID-19 pandemic.
Increase Patient Payments and Reduce Collection Costs by Using Digital Engagement
A PatientBond Case Study
Priority Care*, a chain of 33 urgent care centers in New York and Illinois, realized they needed to intervene to reduce the negative impact of delayed patient payments. With collection costs growing and the amount of patient payments decreasing, they turned to PatientBond for help. Read how PatientBond helped them leverage digital engagement to increase patient payments while also cutting collection costs.
*Name changed because customer asked to remain anonymous
Increase Market Share and Patient Loyalty by Leveraging Technology
A PatientBond Case Study
CRH Healthcare runs 39 Urgent Care Clinics through three distinct brands, across three states: Peachtree Immediate Care in Georgia; Patients First in Florida; and Urgent Medcare in Alabama. Their mission is simple: “To deliver the Perfect Patient Experience every time.” Read how PatientBond helped them leverage technology to increase market share and drive customer loyalty.
Attracting More Patients and Improving Self-Pay
Collections through Digital Relationships
A PatientBond Case Study
Headquartered in Nashville, TN, First Care currently operates 17 urgent care locations in Kentucky and Indiana. Download this two-page case study to how PatientBond helped First Care Clinics improve overall repeat visits, generate a digital relationship with patients, and increase their incoming collection dollars by 12%.
How Psychographic Segmentation & Digital Engagement Improve Health Outcomes
A PatientBond Case Study
A large, private health plan asked for PatientBond’s help with health and wellness initiatives designed to increase member actions and engagement for key quality measures. Download this case study to learn how PatientBond's psychographic segment-based digital communications motivated members to complete these specific screenings.
The Effectiveness of Personalized Electronic Patient Engagement Messaging Following Lumbar Spinal Fusion: A Pilot Study
A PatientBond Case Study - As seen in the Journal of Neurosurgery
Learn how one hospital used PatientBond to engage lumbar spine surgery patients during both preoperative and postoperative periods to motivate healthy behaviors, monitor progress, detect any recovery issues and reduce the risk of hospital readmission.
How Psychographic Segmentation & Digital Marketing Boost Urgent Care Patient Acquisition
A PatientBond Case Study
Statcare Urgent Care, a chain of urgent care centers based around New York City, recognized that it could enhance its “one size fits all” messaging in its banner ads with consumer insights and psychographic segmentation. Download this case study to learn how PatientBond redesigned Statcare’s banner ads with messaging to appeal to specific psychographic segments and increased their click-through rates across banner ads by 25-200%.
Boosting Patient Loyalty & Improving Online Reviews at Urgent Care Centers
A PatientBond Case Study
Midwest Express Clinic offers family care, injury and extensive care and a variety of other services at six suburban locations in Illinois and Indiana. Download this case study to learn how PatientBond helped Midwest Express grow patient loyalty/retention, improve social media ratings, increase appointment show rates and reduce annual operating expenses.
Reducing Missed Patient Appointments in a Multi-Speciality, Multi-Clinic Provider Group
A PatientBond Case Study
Missed patient appointments cost the U.S. healthcare system an estimated $150 billion annually. Missed appointments also represent an inefficient use of medical assets and other patients’ time and negatively impact patient care and satisfaction. Learn how one nonprofit healthcare organization used PatientBond to reduce missed appointments and increase revenue and ROI.
Using Digital Engagement and Automated Reminders to Maximize Patient Payment Collections
A PatientBond Case Study
Priority Care*, a chain of urgent care centers in Arizona, North Carolina and Texas, was facing a backlog of past
*Name changed because customer asked to remain anonymous
Building Patient Loyalty and Increasing Payment Collections for a Network of Urgent Care Centers
A PatientBond Case Study
Urgent care centers — walk-in medical clinics that treat minor conditions, address injuries and conduct imaging and blood tests — have seen significant growth in recent years. In this increasingly competitive marketplace, one urgent care network used PatientBond to increase patient response rates, patient satisfaction and payment collections as well as reduce labor costs.
Increasing Patient Payment Collections at Urgent Care Centers
A PatientBond Case Study
Total Access Urgent Care (TAUC) was relying on manual phone calls to collect past due balances, yielding a collection rate of just 5 percent. After PatientBond automated the payment collection process, TAUC achieved 4X the payments and reduced resource requirements for even greater savings.
OUR CALLING
PatientBond is the best way to amplify the results for any patient engagement initiative using a unique combination of proprietary healthcare consumer psychographics and digital engagement workflows. PatientBond enables our clients to create personalized, digital relationships with healthcare consumers beyond the walls of their facility, meeting patients on their terms when they’re most receptive. PatientBond amplifies engagement with personalized communications at scale, across any population, to motivate and activate patient behaviors. The results for our customers: significantly improved market share, health outcomes and patient payment collections.
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