PatientBond joins Upfront to become the market-leading, personalized patient access and engagement platform.  Read press release

Request a Demo
Watch Overview

3 Ways to Prevent Medical Errors and Improve Health Outcomes

Physician with her head down

Medical errors account for over 22,000 deaths per year. Medical errors are made due to a multitude of factors, many by not taking action or not doing the right thing, but one thing for certain is that they can be prevented.

There are immediate actions providers can take to reduce medical errors that not only improve health outcomes but strengthen providers’ operations. Here are a few to consider.

Reduce Physician Burnout

Physician burnout has been a hot topic for years, but more so now that a worldwide pandemic is winding down after several years. But what providers may not know is that medical errors may come from burnout more than they think. A Stanford study found that physicians who report burnout are more than twice as likely to make a medical error.

There are several ways to reduce physician burnout, but one of the best ways to do it is to reduce their workload using automated patient engagement through a platform like the PatientBond Digital Health Platform.

Improve Physician Retention Through Automation

Another day, another staff member quits. Sound familiar?

For many healthcare providers, staff turnover has run rampant in the job-seekers market. This has been especially challenging in healthcare, but more so now that providers are feeling the effects of losing the knowledge of tenured employees and acquiring new ones that may make more mistakes than you’d like, including medical errors.

To keep employees longer, it’s best to ease their frustrations and find ways to make their job more efficient, while making sure everything is where it needs to be. One great way to do this is to use a patient engagement platform that works in cohesion with your CRM and EMR systems like the PatientBond platform. The platform allows providers to leverage digital workflows to keep staff on top of the patient’s journey in real-time. Staff can pull up their file and be able to see a patient’s medical history and interactions they’ve had with a provider while also getting alerts if something is wrong like their medical device malfunctioning or they haven’t visited their provider in a few months. The best part is no coding or training is required, so any staff member can take it on, new or old.

Consistent communication with Staff and Patients

Imagine getting spotty communication from someone you urgently need to talk to. Not great, is it? Now imagine how a patient feels when that kind of response is coming from their doctor and staff. It’s not what they should get, and not having those consistent touchpoints over time can lead a physician to overlook an issue and cause a medical error as a result.

Through a platform like the PatientBond digital health platform, providers can get a clear understanding of medical history and in-depth patient communication details in real-time. Our multi-channel, two-way approach to patient engagement on multiple communication channels gives patients options on how they can communicate with their provider so that they are more likely to work with you.

It will take time to reduce medical errors, but there are solutions that can help. Learn more about how digital messaging can reduce staff burdens that lead to burnout and improve ROI.

Submit a Comment

Request a Demo