Third-Party Reviews

Resound Health Research worked with PatientBond to develop a recruitment program that personalized communications to the target patient audience based on identified psychographic characteristics. Personalized messaging was carefully crafted for each psychographic segment based on the understanding of what motivates each patient in their health choices and communication preferences. The recruitment messaging was then organized into 4 waves of communications through text, emails and automated calls (IVR).

An integral part of the healthcare delivery system in the United States includes the provision of Workers Compensation services. Physicians Immediate Care (PIC) manages this process, which involves three stakeholders: the patient (employee); the employer; and the provider. Managing effective communication between all three stakeholders has proven to be a manual and time-consuming effort. PIC turned to PatientBond to help automate this process, providing better service to patients/employees and employers.

Patients received a condition-specific follow-up text messages 72 hours after their visit. Based on their response to the 3-4 question survey, patients were prompted to schedule a follow-up appointment.

After seeing great results with PatientBond’s payment reminder solution, Priority Care wanted to use PatientBond’s digital solution to optimize post-visit communication. Priority Care realized that making phone calls or writing individual emails to every patient who visits a clinic is resource-intensive and infeasible. Priority Care wanted to increase patient engagement and drive repeat visits to their clinics using PatientBond’s Condition-Specific Messaging Product.